JOB SUMMARY The Care Coordinator works with patients to ensure the highest quality of services are provided. They must provide patients and their families with educational information in conjunction with direct care providers related to treatment, procedures, medications, and continuing care requirements. They work with administration, staff, and patients to reach healthcare goals and keep the lines of communication open. PRIMARY FUNCTIONS • Plan with the patient, family/caregiver, primary care provider, support staff, payers, and the community resources, to maximize healthcare responses, quality, and cost-effective outcomes. • Facilitate communication and coordination between members of the healthcare team, involve the patient in the decision-making process to minimize fragmentation in the services. • Educate the patient, family or caregiver, and members of the healthcare delivery team about treatment options, community resources, insurance benefits, psychosocial concerns, care coordination, etc., so that timely and informed decisions can be made. • Empower the patient to problem-solve by exploring options of care, when available, and alternative plans, when necessary, to achieve desired outcomes. • Encourage the appropriate use of healthcare services and strive to improve quality of care and maintain cost effectiveness on a case-by-case basis. • Assist the patient in the safe transitioning of care to the next most appropriate level. • Strive to promote patient self-advocacy and self-determination. • Advocate for the patient to facilitate positive outcomes for the patient, health care team, and payers. • Attend monthly meetings with insurance payers to have a consistent line of communication open and assist with setting goals for quality improvement. • Stay involved and active with quality improvement activities. • Assist the referral department with referral tracking: including documentation, phone calls and sending out reminder letters of patients pending referrals. • Other duties as assigned. EDUCATION AND EXPERIENCE • Associate’s or bachelor’s degree in healthcare administration or related area if not a Licensed Practical Nurse or Registered Nurse. KNOWLEDGE, SKILLS, AND ABILITIES • One (1) year minimum experience in care coordination / case management • Completion of accredited Licensed Practical Nurse program or Registered Nurse program required if a LPN or RN. • Current Florida Licensed, active and in good standing if an LPN or RN. • Computer competency is required ADDITIONAL QUALIFICATIONS • Bilingual is a plus (English / Spanish) RELATIONSHIP REPORTING • Reports to the Care Coordination Manager